Send in for Repair & Return Repair Information
1.To send in for a repair check out, you will have the option to post your device via DPD next day delivery service. This will cost £5.80 which you will pay direct to DPD.
2.A Delivery Note will be generated and sent to your email. All you need to do is print the delivery note, pack it with your device carefully and drop the parcel to any DPD Pick Up Point. https://returns.dpd.co.uk/mobilelab1/GB/shop-finder
3.After your repair is carried out, we will pack your device carefully and post it the same day via DPD next day delivery service. You will also receive the confirmation and tracking details by email.
4.As we provide our own free return shipping service, we will not reimburse any additional shipping payments made by the customer.
5.Our Free returns only covers loss of items up to £500. If you would like to cover your item for more than £500, please arrange your own courier to do so. Any goods shipped to you must be examined upon receipt. Please contact us immediately (within 3 days) if you have received your item damaged by the courier.
6.Our couriers state that they aim to deliver the next working day. However, in certain circumstances a delay may be caused.
7.In the very rare occasion, the device is lost in the post, we will need a copy of the receipt with tracking information (barcode) and the original receipt of the purchased item to make a claim. Please note this may take up to 28 days to be processed before any further action can be taken.
8.When purchasing a product from Mobile Lab the courier used is selected by the company and can not be changed by request. Because it is a signed for service, we are unable to leave with a neighbor or in a 'safe' place. Once your order has been dispatched, we are unable to change the address.
9.When needing to change address, whether it be on your additional payment or original order, please contact us before the item is in the process of being dispatched, you can do this by contacting us via email with details of your new address.
10.If you leave notes at checkout asking for specific requests or dates, we can not guarantee this request will be fulfilled. However, we do aim for items to be dispatched within 7 working days, unless any errors occur, which you will be informed about.
11.If you receive your package back and there's damage to your item please contact our customer support team within 48 hours on firstname.lastname@example.org. Please make sure you do not throw away any of the packaging as we will need this sent back with the item so we can proceed with the claim, if we do not have this we will not be able to proceed with the claim and repair the device. Please note, claims may take 28 days to complete.
Please note all international shipping cost for repairs, to us and return will be covered by the customer.